Many Casair customers enjoy using our Internet services to stream video from popular service providers such as Netflix, Hulu, Amazon, and Youtube. When issues with video playback occur, it can be difficult to figure out where the problem is exactly. While Casair does not guarantee any third-party service or device used with our Internet service,…
When the Internet seems to be running slow, an important first step is to find out just how much speed your connection is able to use. To run a speed test, visit one or more of the following sites: Casair’s Speed Test at http://speedtest.casair.net/ SpeakEasy Speed Test to Chicago, IL at https://www.speakeasy.net/speedtest/ (Choose Chicago to run the test)…
The most common fix for wireless Internet service issues is to reboot the Casair radio at your location. To reboot the radio, first locate the power over ethernet (POE) adapter. There are many models of POE adapters, but they are generally smaller than your router, about the size of a deck of cards or an…
No Connection Restart your computer and give the computer a minute after reboot to connect to the network. Check all cables and make sure that all power and link lights are on. Also check the Ethernet port behind your computer to make sure the light is on. Reboot all gateways, routers, hubs, switches, or anything…
Issues with Online Gaming Services If you are experiencing issues with gaming consoles the reasons could vary based on the equipment or possibly your Internet connection. We would first recommend to check your Internet equipment and make sure your connection is on and running (you can also refer to our Slow Connection guide above). If…
Check multiple websites. Sometimes issues with slow service may just be a result of a single website that isn’t functioning normally. Restart your computer. By restarting your computer this can help to reset settings going on in the background and can correct any issues. Clear your browser’s cache. Make sure to clean your browser’s cache…
Bypassing the router allows the Internet service to be tested directly from the Casair equipment. Looking at the back of the router, unplug the Ethernet cable that is plugged into the “Internet” port. This is the cable that is coming from Casair’s power adapter (or POE) to your router. Depending on the model of router you have,…